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FAQs

You can access the portal directly at SpravatoProviderPortal.com. On the landing page, you will click "create an account" and then be prompted to identify your treatment site location, contact information, and communication preferences. Upon submission, an email will be sent to the email address entered to verify your account set up. If you currently have a Janssen CarePath account for another brand, you will need to provide a new email address in order to create an account with SPRAVATO withMe. If you have questions, a SPRAVATO withMe Case Manager is available at
844-4S-WITHME (844-479-4846), Monday-Friday from 8 AM to 8 PM ET.

You can go into "My Account", scroll down the drop-down menu, click on "Staff Management" and then click on the orange button, "Add Site Staff". After you add site staff you can select their role - such as Prescriber, Nurse, Office Manager, etc., from the dropdown menu. Remember to click "SUBMIT" at the end. From this page, you can also remove staff by clicking the trash can button or by editing their information. Once removed, the user will no longer be able to access the site data.

You can add a patient by clicking the “Add a Patient” button in the top right of your dashboard. Patient Authorization forms are required to enroll your patients in the SPRAVATO withMe program and in the Savings Program - if eligible. You can print, scan and upload a signed Patient Authorization form, choose to email patients the link to the Patient Authorization form for them to sign electronically, or have them sign electronically as you are doing the enrollment in the office. Lastly, patients are also able to scan the QR code in the patient brochure to sign it remotely. A signed Patient Authorization form must be submitted to complete enrollment.

You can call the SPRAVATO withMe support line at 844-4S-WITHME, Monday – Friday, 8:00 AM – 8:00 PM.

Office/Site admin can add a provider on the portal, which will trigger an email to the provider to register on the portal. If you’ve already confirmed that you used the provider’s correct email address, ask the provider to check their spam email folder and to confirm that their email account can receive emails from the portal. You can also contact the SPRAVATO withMe support line at
844-4S-WITHME (844-479-4846), Monday - Friday, 8:00 AM - 8:00 PM

You will find a copy of the VOB in the Patient Card. Open the patient specific summary card, click on the drop-down menu "Insurance Coverage" and you will find the VOB details in the submenu.

Yes, multiple sites can be added to your profile. Upon initial account set-up when you are searching for the site, you can add more than one site. Alternatively, once the account has been created, you can click into your account profile on the top right of the dashboard and then go into site management to add or remove site associations.

Yes, you can change your communication preferences at any time. Go into "My Account", click on the drop-down menu and "Communication Preferences", where you will be able to tailor your choices.

Communication preferences are done at the individual registrant level.

If fax is chosen, the fax inputted for the site associated with the account will be used.

If the doctor is associated to multiple sites, they will see all associated sites in their site drop-down list on the portal account and the corresponding patient list within each site.

The network admin has the ability to add or remove staff as well as add or remove sites within a network (assuming the practice has multiple sites). They can edit staff or site information, approve or reject new portal users, and delegate permissions to site staff. Both the network admin and site staff have access to all patient cases that are associated with their sites.

There are two key ways to enroll your commercially insured patient into the Savings Program within the provider portal.

1. Your patient can select Optional Savings enrollment in the Program Enrollment (Patient section only) and Patient Authorization Form and, if eligible, they will be enrolled in the Savings Program by the SPRAVATO withMe Case Manager within 24 hours of submission.

2. If you need a Savings Card immediately, you can click “Enroll Patient in Savings Program” after you have completed adding the patient and answer the eligibility questions. This prompt will be available after you have added the patient, or from the Patient Summary Card. You will be able to print/download the Savings Card by going into the Patient Card, clicking on the sub-menu "Savings Program," and then clicking "download card.”

In the Patient Card, navigate to the Savings Program sub-menu. Under the Savings Program sub-menu, click the "View All Transactions" link. Here you will find a history of your transactions and can generate a report of these claims at a patient level. Claim documents that have been uploaded can be seen by clicking the individual claim documents.

You can change it by going into "My Account", then at the bottom there is an orange button, "Change Password". Passwords need to have a minimum of 10 characters, including uppercase letters, lowercase letters, numbers and special characters.

You can opt out of Prior Authorization support at any time. You can either opt out when you fill in the Program Enrollment Form by checking on the specific box or in the portal.

Color coding enhances the portal's functionality and will have the following meanings:

GREEN - Positive outcome

GREY - In Progress

YELLOW - Action Needed

RED - Denial/ Blocker